Refund policy

Refund & Return Policy (Customized for POD)

Last Updated: April 25, 2026

At Pawlinko, we specialize in hand-digitized, custom pet embroidery. Each item is a unique work of art created specifically from the photo you provide.

1. Custom Products (Non-Returnable)

  • ALL SALES ARE FINAL: Due to the personalized nature of our products, we DO NOT accept returns, offer exchanges, or provide refunds for any reason other than a clear manufacturing defect or shipping damage.
  • We do not offer refunds for "change of mind," dissatisfaction with the artistic style/simplification, or customer errors (such as selecting the wrong size, color, or uploading a low-quality photo).

2. CANCELLATION WINDOW & ARTIST FEES

We understand that mistakes happen, but our artists begin manual digitization immediately to maintain our fast fulfillment times.

  • 6-Hour Grace Period: Full cancellations are accepted ONLY within 6 hours of order placement.
  • Non-Refundable Artist Fee: Any cancellation request made after 6 hours (but before physical production) will incur a non-refundable $25.00 USD Artist Fee. This fee compensates our artists for the manual labor and software processing already performed on your custom artwork.
  • Post-Production: Once physical embroidery has commenced, no cancellations or refunds will be granted under any circumstances.

 

3. NO FREE REVISIONS & MODIFICATION FEES


Pawlinko operates on a "Direct Artist Model" to ensure maximum efficiency.

  • No Free Revisions: We do not offer free revisions or digital previews for approval. By placing an order, you grant our artists full creative discretion.
  • Modification Fee: If you request to change your uploaded photo or garment specifications after the 6-hour window, a $25.00 USD Modification Fee will apply per request to cover the cost of restarting the digitization process.

4. DAMAGE OR MANUFACTURING DEFECTS

In the rare event that your item arrives damaged or there is a clear manufacturing error (e.g., incorrect garment size sent vs. ordered), please contact us at [email protected] within 24 hours of delivery.

  • Requirements: You must provide your order number and high-quality photos/videos of the damaged product and the original packaging.
  • Resolution: If the error is verified as ours, we will provide a one-time replacement at no cost. We do not issue cash refunds for defective items; we only provide replacements.

 

5. SHIPPING ISSUES & REFUSED SHIPMENTS

  • Refused Shipments: If a customer refuses a delivery, no refund will be issued. The item is custom-made and cannot be resold.
  • Lost/Stolen Packages: Pawlinko is not responsible for packages marked as "Delivered" by the carrier but not received by the customer.